Parent FAQs

Parent FAQs

YooDrive is a new online platform that helps the public match and book driving lessons with available, rated, local driving instructors.

Yoodrive finds the best driving instructors in your area and brings them to you all in one place.

Compare – Message – Book – Pass Test.

A stringent vetting process is in place at YooDrive with regards to the Instructors that you see to allay any fears you may have with regards to their credibility, professionalism and/or performance.

We check them out, so you don’t have to!

We wish to ensure that you have an outstanding experience with YooDrive and for your child to meet all the standards needed in order to pass the driving test & remain safe on the road.

Our Customer Support Team is always on hand to help with any queries/issues you may have.

We will contact you from time to time to make sure your happy with the service you receive from our team and your chosen instructor.

You can contact our Customer Support Team by phone on 0141 319 5995 between 9am and 6pm Monday to Friday.

If you would like to email us, you can do so at support@yoodrive.co.uk 

You can also contact us through our  contact page.

Once your instructor has booked your lesson in, you will be requested to confirm the session by entering your payment details.
(this only happens on the first lesson)

We take a payment from your card 24 hours after each lesson thereafter. (similar to how you might make a hotel booking and be asked to provide your card details ahead of time).

To keep it simple, you won't need to enter your payment details again if you have further lessons together with the same instructor (all future lessons will automatically be confirmed)

We'll always send you a reminder email and SMS, 24 hours before each lesson and a receipt 24 hours afterwards, so you won't forget your time slot.

We know that sometimes life happens, so you're welcome to cancel any bookings you need to with no charge if they're cancelled at least 24 hours in advance of the start time.

You can manage all of your bookings from your dashboard or contact us to help.

Our Instructors do not accept cash and all lessons are booked through the site.

When you confirm your first booking, you may be asked to authenticate the payment details by entering a code sent by your bank - You’ll have likely seen this when making purchases on other websites, to ensure your payment security.

Yes, you can add up to 6 students to your parent account.

To do this, simply send an invite from your dashboard & we will take care of the rest. .

Upon sign up, each student can interact and take lessons with different instructors simultaneously.

Each will also have their own account balance, created from any crowdfund requests from their own account or from any gift vouchers they may have received.

With the cost of driving lessons having been on the increase recently due to the pandemic & the subsequent rise in inflation, we thought we would make life a little easier for Yoo.

YooDrive’s revolutionary crowdfund lessons facility, helps students and parents spread the cost of funding amongst extended family & friends, lessening the financial burden on sometimes you alone.

From your child’s 16th birthday, they can now place these gifts within a dedicated learn to drive platform.

That means come 17 and with new knowledge, they will be more than ready to start the ‘coming of age’ that is learning to drive.

Yoodrive is designed to assist your son or daughter in all things in order to pass all the UK driving tests required in the safest & shortest time possible.

“Luck, is when preparation meets opportunity”

Some of our Driving Instructors do offer crash courses (space in diary permitting).

Where YooDrive differs from other online companies offering crash courses is that you deal directly with an instructor of your choosing, you also get instant availability of this service. .

All Bookings via YooDrive incur £0.00 in booking fees. (Always)

Warning: Elsewhere online we have seen booking fees from some unscrupulous crash course companies reach as much as £150 & Non Refundable - yes we were shocked too, always check the small print.

Pupil FAQs

Pupil FAQs

YooDrive is a new online platform that helps the public match and book driving lessons with available, rated, local driving instructors.

Yoodrive finds the best driving instructors in your area and brings them to you all in one place.

Compare – Message – Book – Pass Test.

A stringent vetting process is in place at YooDrive with regards to the Instructors that you see to allay any fears you may have with regards to their credibility, professionalism and/or performance.

We check them out, so you don’t have to!

We aim to make it as easy as possible for every pupil & parent to find a great instructor.

From our home page you can run an easy search, to browse the profiles of outstanding local approved instructors.

You can filter our instructors by, distance, sex, manual or automatic cars (Electric Coming Soon), reviews & language.

If you're interested in discussing lessons, feel free to ask questions to our customer service team, you chat and organise your lessons together with your matched instructor - it's that simple!

Our Customer Support Team is always on hand to help with any queries/issues you may have.

We will contact you from time to time to make sure your happy with the service you receive from our team and your chosen instructor.

You can contact our Customer Support Team by phone on 0141 319 5995 between 9am and 6pm Monday to Friday.

If you would like to email us, you can do so at support@yoodrive.co.uk 

You can also contact us through our  contact page.

For the financial safety of both parties, our Instructors do not accept cash and all lessons are booked through the platform.

We offer a starter pack to get you going within 2 weeks, this will be either for 5 hrs or 10 hrs of tuition with your chosen instructor.

Your money is then entered into your personal balance, with each hour booked by your instructor charges will be debited from that, 24hrs after each booking has been completed.

To create further bookings with your chosen instructor, you must attach a payment card to your account to be debited after each lesson/booking has taken place.

Your chosen instructor will raise each booking, you will then be requested to confirm the date and time by a notification sent by email.

We'll always send you a reminder email and SMS, 24 hours before each lesson and a receipt 24 hours afterwards, so you won't forget your time slot.

We know that sometimes life happens, so you're welcome to cancel any bookings you need to with no charge if they're cancelled at least 24 hours in advance of the start time.

You can manage all of your bookings from your dashboard or contact us to help if you're stuck.

We're always adding quality instructors to our site, which is why you'll see some profile’s that have yet to acquire customer reviews and ratings.

Don't let this faze you, with over 5 applications for each instructor place, you can rest assured that all of our instructors are of a high standard. We do, however, offer a guarantee for new instructors.

If you're not completely satisfied, just let us know within 48 hours and we'll refund you in full.

If you are no longer able to work with an instructor you were previously working with, we will be more than happy to help you find someone who is a great fit for you! 

If you want to have a browse yourself, you can get going straight away here
If you would prefer us to help you get set up with someone new, do not hesitate to give us a call on 0141 319 5995, or drop us an email telling us what you are looking for to support@yoodrive.co.uk

Instructor FAQs

Instructor FAQs

YooDrive.com is a revolutionary new online platform/marketplace supporting individual driving instructors & members of the public throughout the United Kingdom.

We match driving instructors with new students, with no upfront fee.

Your Live YooDrive portal manages pupil bookings, training resources, payments and accounting in one place, allowing you to easily focus on teaching and growing your business.

We will grow this new service for you over time.

The YooDrive customer service team is also on hand to help you, your pupils, Mums & Dads, wherever possible.

The YooDrive marketplace is highly marketed in your area & removes the need to market yourself to prospective pupils and parents.

YooDrive.Com Launches in and around Glasgow in Beta & will go through a series of rigorous tests, before rolling out to the rest of the UK.

Your Feedback is hugely important to us always.

We are creating a world class on demand system for Driving Instructors & the general public.

Please email us direct with any suggestions - support@yoodrive.co.uk

As an instructor in or around the city, your feedback will help create the future for driving instructors, it's your vision, make it count!

Scotland is known for innovation, together let’s keep that going!

Unpaid cancellations are a real problem!!

We decided to do something about this!

Every instructor operating via YooDrive, will be paid for their booking slot in the event of a no show student as part of our cancellation protection guarantee.

No need to worry about potential lost revenue. We have your back.

We are always looking for forward thinking instructors to join the YooDrive Community, so we can work with you in order to help grow your business!

To create your free profile, simply click on the ‘Create My Free Profile’ button.

From here, you will be invited to create your instructor profile to showcase your expertise to thousands of eager pupils & parents that visit our site each week.

It doesn't take long to complete your profile and once you are live we quickly start matching you.

On your new profile, you just need to add your car (manual – Auto – Both), profile photo, bio, experience, grade and languages + Bank Details (so we can pay you) are done via our payment merchant Stripe.

We can help you get set up if you're unsure how to get started.

We can also amalgamate all your online reviews onto your new YooDrive profile, giving you an advantage from the start.

Please contact our Instructor Support Team by telephone on 0141 319 5995 between 9am and 5pm Monday to Friday.

Your instructor profile is your space to sell yourself to potential pupils.

We know from experience that pupils are much happier to contact instructors when they've seen a photo of them.

Let's put a face to the name.

We make sure that every instructor on the platform has a good quality photo of themselves being smart and friendly in order to highlight their professionalism.

We won’t allow anyone to go live on the platform, without an approved photo in place.

Tip: Passport Style Photo With A Smile.

New pupils or parents will message you directly in the message section of your YooDrive portal.

A notification of any new message will be sent to you via SMS Text or via email - whichever you prefer!

Messaging this way forms an efficient way to look back on all your business communications, is GDPR compliant & leaves your phone free for more personal chats.

You can add new bookings directly from your message centre.

For complete flexibility, you decide which pupils to accept.

YooDrive is open to every self employed driving instructor.

Your current franchise should encourage you to find your own work outside the pupils they provide directly.

YooDrive provides you with that, so no need to spend more money & time topping up whatever the franchisor provides.

In order for YooDrive to remain an open and honest platform for the public, we welcome franchised instructors in order to compare against other local instructors.